Our Experience

Our ServiceDesk response times are consistently better than the industry average.
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Our Experience

Our ServiceDesk response times are consistently better than the industry average.
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7 mins Average time to respond to P1 tickets
99% Average Monthly Response and Resolution
96% of tickets logged were resolved within 7hrs

Ways to Contact Us

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Support email Helpdesk@networkroi.co.uk
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Live Chat networkroi.co.uk/chat
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Network ROI Client Portal networkroi.co.uk/portal
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Telephone Support 0131 510 1234
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Our affordable out of hours support is available if your organisation requires extended coverage.
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Sales Enquiry 0131 510 3456

We prioritise a ticket based on business impact, number of users affected and sites impacted.

Respond

We log a ticket and categorise it as an Incident or a Change Request.

Prioritise

We prioritise a ticket depending on the business impact, number of users affected and sites impacted.

Plan

During the assessment phase we assess the Incident or Change, then assign and engineer or define a change implementation plan.

Resolve

During the resolution phase we discuss a potential fix with clients and agree on a timeline. Then we check if the fix has resolved the issue before closing the ticket.
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90 Day Switch Guarantee

90 Day Switch Guarantee

Walk away after 90 days if you are unsatisfied by our award-winning client service.

Our Onboarding Process

When switching to us for your Support and Managed IT, we do all the heavy lifting, ensuring a smooth and seamless transition. We provide clarity of each step and hold your hand through the entire process so you aware of everything that is happening and never have anything to worry about.

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