7th March 2022 | By
If you are still relying on your in-house IT team to maintain your systems? It might be time for a change. IT managed services refers to the practice of outsourcing business administration and management responsibilities to a third party technology provider. We have listed 10 benefits of working with an IT Managed Service Provider.
There are numerous benefits to managed services or partnering with an MSP (Managed Service Provider), especially if the backbone of your organisation's systems are Microsoft. Formed in Edinburgh in 2003, we have grown to become a Managed IT Service Provider that has a network of engineers throughout the UK.
By becoming your dedicated IT team or trusted advisor, an MSP can manage your IT support, strategy and even your entire IT infrastructure. Your employees and users will have direct access to our in-house service desk for any IT issues or requirements.
Internal IT services often aren’t equipped to keep up with the pace of innovation.
Neil Douglas our CIO said:
Outsourcing your IT function to a Managed Service Provider gives you instant access to a fully trained and skilled IT department.
Most MSPs have teams in place to deal with network issues, cloud computing, telephony, software, hardware, consultancy, connectivity and IT security.
But crucially Network ROI does not outsource our support so you get access to our highly trained and industry certified engineers based right here in the UK.
Our transparent pricing model can help you drive cost savings in your organisation with one inclusive price (no caps on hours or additional site visits).
As the previous point states, employing an expert in every technology discipline is unsustainable for most SMEs. Having a team of experts, you can call on when you need help or advice is a far better use of company funds.
We support clients throughout the UK from our Edinburgh head office, and have extensive coverage around the UK from our technology hubs. This means an engineer can perform a site visit when an IT issue cannot be addressed remotely. So the time and money associated with sending a member of your IT team can be avoided.
Most MSPs work to Service Level Agreements (SLAs). Having tight pre-agreed deadlines provides clients with peace of mind and reduces the amount of downtime when issues arise, particularly useful when critical infrastructure goes down.
Adhering to and regularly auditing our ISO standards allows us to identify ways to improve our service to our customers. Network ROI are qualified to ISO 9001, ISO 20000 and 270001 standards.
Network ROI are also 100% employee-owned this makes it almost impossible for a large IT provider backed by venture capitalists to take over Network ROI. It stipulates in our articles of association that 70% of employees must agree to any takeover. This means our clients are reassured that the business is not going to change hands and well-established culture and client service can continue without the potential disruption of enforced changes by a new owner.
We provide a mutually defined Service Level Agreements (SLA’s), with monthly reporting as standard. We measure our ServiceDesk response times which are consistently better than the industry average.
Another one of the benefits of managed services is that rather than sit and wait for something to go wrong, MSPs take a proactive approach to maintenance.
MSPs typically don’t work to the traditional break-fix model of IT support. Reputable firms will have invested in Remote Monitoring & Maintenance tools that continuously scan and resolve a large number of network issues.
MSPs usually charge a set monthly fee for core service provision. Knowing you will receive excellent levels of service during business hours with no interruptions such as staff illness, holidays or personnel changes offers a great deal of reassurance.
We also offer round-the-clock support should you have overseas offices or if your business operates around the clock.
Our project management team have successfully implemented hundreds of IT projects. We can quickly and efficiently ensure your project delivers real value based on you're requirements.
Leveraging vendor relationships to receive competitive pricing and the inside track on latest hardware and software deals is another advantage of partnering with a Managed Service Provider.
Managing the IT estate for multiple client organisations enables companies like us to achieve economies of scale when purchasing equipment and services from trusted providers.
Our IT procurement service can save you time and money through sourcing, purchasing, and installing quality equipment.
Managing relationships is central to a successful MSP/client partnership. Our Technical Account Managers visit clients to ensure they are informed and have a regular point of contact to provide feedback, plan projects and manage future IT Strategy and budgets.
We can hold strategy planning meetings at your site or on Microsoft Teams.
MSPs work with a wide range of trusted vendors who provide different security products and services. Network ROI, for example, partner with companies such as My1Login, ZoneFox, Mobile Guardian and Fortinet among others, to cover the varied network security needs of our clients.
Network ROI are a Trusted Partner of the Scottish Business Resilience Centre (SBRC). The ‘Trusted Partners’ initiative, endorsed by our partners in Police Scotland, has developed into a network of independent companies focused on promoting continuous improvement in cyber resilience across all sectors in Scotland and supports the Scottish Government’s Strategic Framework for a Cyber Resilient Scotland.
We help our clients to prepare and certify for Cyber Essentials, Cyber Essentials Plus, IASME Governance and ISO 27001 standards.
Our Managed Security Service provides organisations with a comprehensive and scalable solution to protect key business systems and identify if your network is breached. The reporting of serious data breaches has now become an almost weekly event. Hackers will stop at nothing to try and gain access to your confidential information. To help combat these often-invisible threats, Network ROI is introducing ‘Harmony Shield’, our new proactive Managed Security Service. Harmony Shield provides your organisation with enhanced network visibility to detect malicious activity in real time, enabling you to take swift action to mitigate against ongoing attacks or data breaches.
Partnering with a team of outsourced IT professionals eliminates HR issues such as annual leave, pension contributions, sick pay, cover, bonus payments and more. Let your IT provider worry about paying tax, National Insurance and everything else while you carry on regardless.
As an employee-owned company we have a culture of learning and development guided by our dedicated Training and Development Manager.
When you started your business you probably didn’t take your future IT strategy into account. On the contrary, you probably stuck to the things you know to be a success. When you work with a professional Managed Services Provider, you can focus on the things you do best and let your IT provider worry about the technical issues your business may face.
Technology has become an integral part of our lives. Small organisations now have access to the kind of tools previously only available to larger enterprises, creating a much more level playing field.
There are of course many more benefits to be had working with a trusted IT partner. As a Managed Service Provider, we especially love it when a client ‘gets it’ and trust us to manage their network. So, the next time you contact your outsourced Managed IT Provider, remember that they are working to ensure your business is a success and your technology is working as it should.
At Network ROI we know that placing your trust in a new Managed Service Provider is a big decision.
That’s why when you switch supplier to us, Network ROI offers you the reassurance of being able to cancel your agreement with us, for any reason, during the first 90 days of working together. No strings, no conditions. You simply pay for the support period utilised and cancel the remainder of the agreement without penalty. That is how confident we are that you are making the right choice of Managed Service Provider for your organisation.